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Welcome to the ABS-CBN’s privacy notice.
ABS-CBN respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data, including when you visit our website or click on our app (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
1. [IMPORTANT INFORMATION AND WHO WE ARE]
2. [THE DATA WE COLLECT ABOUT YOU]
3. [HOW IS YOUR PERSONAL DATA COLLECTED]
4. [HOW WE USE YOUR PERSONAL DATA]
5. [DISCLOSURES OF YOUR PERSONAL DATA]
6. [INTERNATIONAL TRANSFERS]
7. [DATA SECURITY]
8. [DATA RETENTION]
9. [YOUR LEGAL RIGHTS]
1. IMPORTANT INFORMATION AND WHO WE ARE
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice, including requests for access to your personal data. If you have any questions about this privacy notice, including any requests to exercise your legal rights such as access to your data, please contact the DPO using the details set out below.
Our full details are –
Full name of legal entity: ABS-CBN Australia Pty Ltd.
Name or title of DPO: Global Data Protection Officer
Email address: [email protected]
You have the right to make a complaint at any time to the Information Commissioner’s Office, the supervisory authority in the UK and the Office of the Australia Information Commissioner, the regulatory authority in Australia, and the Office of the Privacy Commissioner for Personal Data in Hong Kong. We would, however, appreciate the chance to deal with your concerns before you approach the regulatory body so please contact us in the first instance. If you do so, we will review your complaint and use reasonable endeavours to respond within 28 days.
Changes to the Privacy Notice and Your Duty to Inform us of Change
This version was last updated on May 25, 2018 and historic versions can be obtained by contacting our customer service.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect, use or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
• Identity Data includes first name, middle name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but may not be considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If You Fail to Provide Personal Data
There are limited circumstances where an individual can deal with us anonymously or by pseudonym. Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us personally or by post, phone, email, chat or otherwise. This includes personal data you provide when you:
o apply for our products or services;
o create an account on our website;
o subscribe to our service or publications;
o request marketing to be sent to you;
o enter a competition, promotion or survey; or
o give us some feedback.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
o Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
o Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
o Identity and Contact Data from data brokers or aggregators.
o Identity and Contact Data from publicly availably sources
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• For the purpose for which it was collected and for related purposes which we consider fall within your reasonable expectations, for example where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our Legitimate Interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
Click here to find out more about the types of lawful basis that we will rely on to process, use and disclose your personal data.
Generally, we are not required to rely on consent as a legal basis for processing, using and disclosing your personal data. However, we do seek your consent in relation to sending ABS-CBN and/or third party direct marketing communications to you via different means including email, phone call, website notification or text message. We intend to use your personal data as described in these Terms to send you direct marketing communications in relation to the Retail Goods and Services as set out below. Please note that we cannot use your personal data for direct marketing communications without your consent. You have the right to withdraw consent to marketing communications at any time by contacting our customer service.
Purposes For Which We Will Use And Disclose Your Personal Data
We have set out below, in a table format, a description of some or all the ways we plan to use and disclose your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using and disclosing your data. Please contact our customer service if you need details about the specific legal ground we are relying on to process, use and disclose your personal data where more than one ground has been set out in the table below.
|Purpose/Activity||Type of data||Examples of lawful basis for processing, using and disclosing including basis of legitimate interest|
|To register you as a new customer||(a) Identity
|Performance of a contract with you|
|To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(e) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests (e.g. to recover debts due to us)
|To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy notice
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (e.g. to keep our records updated and to study how customers use our products/services)
|To enable you to partake in a prize draw, competition or complete a survey||(a) Identity
(e) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests (e.g. including to study how customers use our products/services, to develop them and grow our business)
|To administer and protect our business and this website/app (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
|(a) Necessary for our legitimate interests (e.g. for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
(e) Marketing and Communications
|Necessary for our legitimate interests (e.g. to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||(a) Technical
|Necessary for our legitimate interests (e.g. to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you in relation to the Retail Goods and Services set out below||(a) Identity
|Necessary for our legitimate interests (e.g. to develop our products/services and grow our business)|
|To promote and manage our customer loyalty programs||(a) Identity
(e) Marketing and Communications
|Necessary for our legitimate interests
(e.g. to develop our products/services and grow our business)
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time. Retail Goods and Services includes distribution/exhibition/broadcast of channels, programs, clips, live concerts/shows, magazines and other content on various platforms including online, mobile, IPTV, cable, satellite, print, or in any other media now known or available in the future, and may also include: sales of goods or provision of services in relation to any of the following (whether through physical or online channels or in any other media now known or available in the future): food and beverages, restaurants, catering, groceries and household products, general merchandise, health and beauty, pharmaceutical products, fragrance and cosmetics, wine and liquor, cigarette and cigar, stationary, books and paper products, confectionary and toys, clothing, shoes, baby products, pets products, fashion accessories, bags and luggage, jewellery, watches, furniture, plants and accessories, sports and leisure equipment, phones and mobile devices, electronics and electrical appliances, computer software and games, fuel, tutoring, mentoring, home cleaning, janitor services, landscape and plant maintenance services, agricultural services, part time house keeping, plumbing services, locksmiths, barber and salon services, gym and fitness services, laundry services, florists, catering services, vehicle towing, and motor vehicle services, building maintenance, business information services, business support services, brokerage services, conference and exhibition management services, consultancy and marketing research services, supply chain management, event and project management services, gaming services, advertising and public relations services, media production services, recreational services, banking, lending, investment and financial services, debt collection agencies, trust services, valuation services, secretarial services, data storage and management services, courier services, shipping services, graphic and interior design services, legal services, medical and pharmaceutical services, therapists, accounting. auditing, bookkeeping and taxation services, engineering services, architectural services, surveying services, equipment rental services, hospitality services, insurance services, internet services, telecommunication services, testing services, photography services, printing and publishing services, property management services, real estate agencies and management, security services, home inspection services, storage and warehousing services, utilities services, oil and gas distribution, remittance services, travel agencies and tourism services, airlines, boat, limousine, taxi, truck and other transportation services, hospitals and nursing homes, childcare services, funeral services, casino services, investigative services, retail solutions, retail services and wholesales.
Promotional Offers From Us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which Retail Goods and Services may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have provided your consent to receive marketing emails from us and you have not opted out of receiving marketing emails.
We will get your express opt-in consent before we share your personal data with any company outside ABS-CBN group of companies for that company’s marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by clicking the unsubscribe link found in each of the marketing emails you receive from us or by contacting our customer service.
Where you opt out of receiving these marketing messages, you are not prohibiting us from using your personal data for other purposes, including personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Change Of Purpose
Unless otherwise required or permitted by law, we will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another purpose that is directly related to the original purpose. If we need to use your personal data for a new purpose, we get your express consent.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. DISCLOSURES OF YOUR PERSONAL DATA
• Internal Third Parties as set out in the Glossary.
• External Third Parties as set out in the Glossary.
• Specific third parties as set out in the Glossary.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
We share your personal data within the ABS-CBN Group. This will involve transferring your data outside Hong Kong to internal third parties located in the countries specified in the definition of “Internal third parties” in the Glossary.
We may also disclose your personal data to external third parties (see further detail below). These parties may be located overseas, but it is not practical to list the countries in which they are located.
By agreeing to this privacy notice you consent to this offshore disclosure, and you understand that we may not be able to, and are not required to take steps to, monitor, control , prevent or determine whether the entities mentioned, as located in various countries, are able to handle your personal information in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Privacy Act) and that you will not be able to seek any redress under the Privacy Act for any mishandling of your personal information by said entities located outside of Hong Kong.
Please contact our customer service if you want further information on the specific mechanism used by us when transferring your personal data out of Hong Kong.
7. DATA SECURITY
We have put in place appropriate security measures to protect your personal data from unauthorised or accidental loss, use, processing, erasure, or access, or altered or disclosed. This includes the use of technologies and processes such as network firewalls, encryption and physical security to protect the privacy of your personal information. The website is also hosted in a third party cloud-based platform including its web page and database servers In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They are only permitted to process your personal data on our instructions and they are subject to a duty of confidentiality.
We also have obligations under some privacy laws to notify you and applicable regulators of certain breaches in respect of your personal data.
8. DATA RETENTION
How Long Will You Use My Personal Data For?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, you can ask us to delete your data. Please see Request Erasure.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to know more about the following rights:
• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact our customer service.
No Fee Usually Required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances where we are permitted to do so by law.
What We May Need From You
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time Limit To Respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting our customer service.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Internal third parties
Other companies in the ABS-CBN Group acting as controllers or processors and that are based in the following countries:
ABS-CBN Europe, Ltd. (United Kingdom)
ABS-CBN Europe Remittance Ltd. (United Kingdom)
ABS-CBN Middle East FZ-LLC (United Arab Emirates)
ABS-CBN International (California, United States of America)
ABS-CBN Global Ltd. (Philippine Branch) (Philippines)
ABS-CBN Corporation (Philippines)
ABS-CBN Shared Services Pty LTD. (Singapore)
External third parties
• Service providers acting as processors based in and outside of Hong Kong who provide IT, data hosting, marketing, research, payment, customer services and system administration services.
• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in and outside of Hong Kong who provide consultancy, banking, legal, insurance and accounting services.
• Regulators and other authorities acting as processors or joint controllers based in and outside of Hong Kong who require reporting of processing activities in certain circumstances.
Your Legal Rights
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You may also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on and need your consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
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